What is a Manager on Duty good for?

The Critical Role of Leadership in Digital Infrastructure Management

When technology fails, the consequences can be life-altering. The latest Deutsche Telekom IT Solutions Unmute All Podcast, hosted by Péter Civin, features László Szabó, Operation Manager, discussing a real-world incident where a digital medication dispenser system experienced a critical outage, jeopardizing timely medication delivery to patients.

Cloud Sovereignty Matters

Unlike major US hyperscalers, Open Telekom Cloud operates under European regulations, ensuring data privacy and compliance without US government oversight.

Aging Infrastructure Risks System Stability

The client relied on outdated storage and unsupported software, which led to system instability and failures. Regular updates are crucial to preventing such issues.

The Importance of Monitoring and Scalability

Proactive monitoring and performance testing are essential. Without them, issues only surface when users report failures—often too late to prevent significant disruptions.

Decisive Leadership in Incident Management

As Manager on Duty, László Szabó had to mobilize teams, diagnose issues, and restore service—all during the holiday season, highlighting the need for strong leadership in crisis situations.

Collaboration is Key

The resolution involved cross-functional teamwork, from cloud engineers to client developers, demonstrating the power of effective communication and problem-solving in overcoming critical incidents.

Conclusion

Digital reliability isn’t just about technology; it’s about effective planning, leadership, and collaboration. Is your infrastructure prepared to handle critical failures? Listen to the full podcast to discover how to build a more resilient digital infrastructure.

Listen to the episode here (Hungarian): https://www.deutschetelekomitsolutions.hu/podcasts/mire-jo-a-manager-on-duty/