Our services

We are dedicated to providing services that contribute to our customers’ success in the digital world.

Not only our client base, but also our portfolio is extremely diverse. Operating Systems, Database, Application Management, Middle-ware Operation, Private Cloud and Platform Services, Network, SAP Operation, Mainframe Operation, End User Services, Mobile Device Management, Service Management, Project Management, Sales Activity, Business Operation, among others.

In addition to IT services, our team is also actively involved in the development of new products and we are involved in a number of automation solutions. With our extensive expertise and commitment, we provide our customers and partners with the opportunity to achieve the most innovative and efficient solutions. Our colleagues work to standard and client-specific processes in a highly heterogeneous technological environment. Our service portfolio covers two broad areas: operations and support.

Operators are primarily responsible for the administration of IT applications, middleware, operating systems, databases, data centres, networks and storage. This includes, but is not limited to, design, installation, commissioning, deployment, modification, maintenance, upgrading, monitoring, remote monitoring, development, correction of errors, fulfilling customer specific requests, performing migrations, reporting, security compliance, analysing performance problems, network backup.

The main tasks of the support colleagues are processing and fulfilling customer orders, creating and publishing various reports, internal accounts, user rights, licenses, security support, resource management, skill management, business performance management, portfolio planning, audit support, service management, presales activities and many more.

The support teams are made up of people from very diverse backgrounds, so you can apply even if you don’t have an IT degree!

Technologies

Operating and supporting IT systems requires a wide range of process and systems knowledge from our colleagues, depending on the job. At Cloud Services, the knowledge required to manage operating systems, databases and servers (Linux, AIX, Windows, Solaris, Oracle, MSSQL, MAXDB, x86, PowerPC platforms) is a priority. Some of the teams require a networking background (Cisco, Juniper, Checkpoint, F5, ADVA) or a development background (PERL, Shellscript, PL/SQL, HTML, JS, PHP, Java). Monitoring colleagues must be proficient in server, OS, performance, application, database.

The competences expected include knowledge of corporate management systems (SAP) and virtualization technologies (VMware, Hyper-V), storage and backup knowledge (SAN, NAS, Netup, Veritas) or high availability (Cluster, Failover, Loadbalancer, DR). For the vast majority of colleagues, a thorough knowledge of ITIL processes (Incident, Problem, Change, Order Management) is required for day-to-day work.

In the area of public cloud services, our colleagues provide complete solutions, migration and other technical consulting to our customers on leading cloud platforms such as AWS, Azure and Google Cloud. On the other hand, T-Systems’ own cloud platform, the Open Telekom Cloud based on OpenStack, is continuously developed and operated, providing reliable, secure and sovereign European cloud services from our data centres in Germany, Switzerland and the Netherlands.

Career opportunities

Cloud Services has highly skilled, internationally recognized experts in the above areas, but it’s not uncommon to go from an internship to a top job in a few years, so the division is keen to invest in young talents.

We believe it’s important for colleagues from different professional backgrounds to regularly share experiences and discuss different perspectives, so for years we have been an active part of the professional community space, supporting meetups, professional events where our colleagues can talk not only with each other, but also with representatives of the largest internationally known manufacturers and other members of the global community, learn about the latest technologies and inspire each other to improve.

CloudHub Showroom

Our CloudHub showroom, located on the fifth floor of the Telekom Headquarters, is dedicated to showcasing our cloud-based technologies and solutions, where we demonstrate our latest technological innovations, such as our self-driving cars, Geek Gardener, which monitors plants using sensors, or PARA, which analyses road quality, in a modern, inspiring environment with interactive case studies. Our aim is to bring the current T-Systems Cloud Services portfolio closer to our customers.

CloudHub can also be used for sales meetings, partner innovation workshops and extra-curricular classes for students from our partner universities.